Refund policy

OVERVIEW

Defective or Damaged Products

If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will gladly send out a replacement order or issue you a full refund.

Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.

Returns

We want every customer to feel confident shopping with SAQR Al-Riyāḍa. If you are not satisfied with the quality of your product, you may request a return within our return period for a refund or exchange. Our guarantee also covers defective or damaged products, as well as items lost in transit. Customer satisfaction remains our top priority while we continue to provide reliable worldwide shipping on all orders.